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Support

Help & support

Questions or problems with Nard Vex? Read the answers below or email support@vex.games. Please include your player ID (shown in Settings), device model and Android version.

Privacy PolicyTerms of ServiceDelete account & dataData safetySupport

Frequently asked questions

Do I need to sign up?

No. Offline modes need no account. For online play the App creates a guest account automatically, and you can set a display name and avatar if you like.

Where do I find my player ID?

Open Settings in the game — your player ID is shown there. Include it when you contact support.

Does the game need internet?

Offline modes work without internet. Online matches, friends, chat, notifications and ads need a connection.

Are there in-app purchases?

No. Nard Vex is free. Coins come from the daily reward, optional rewarded ads and match prizes, and have no real-money value.

What happens to my entry fee if a match is cancelled?

If a match is cancelled before it starts or because of a server error, your coin entry fee is returned automatically. If you leave a match early, the fee is lost.

Why can’t I use chat?

Chat is not available to players who are under 13 according to the age check. It may also be muted after reports of abuse.

How do I turn off notifications?

Turn them off in the game’s settings or in Android Settings → Apps → Nard Vex → Notifications.

How do I change my ad and privacy choices?

Open Settings → Privacy options (shown where the law requires it, for example in the EEA and the UK).

I lost my progress or coins.

Online progress is linked to the guest account on your device. After uninstalling the App or changing phones it may not be recoverable. Contact us with your player ID and we will try to help.

How do I delete my account?

Go to Settings → Delete account, or see Delete account & data.

How do I report a cheater, an offensive name or abusive chat?

Use the report option in the game, or email support@vex.games with the player’s display name and the time of the match.

Contact

  • Player support & privacysupport@vex.games
  • DeveloperVEXAGENCY LLC (Vex Games)
    271 W Short St Ste 410, Lexington, KY 40507-1213, United States
Nard Vex

A game by Vex Games.
Vex Games is a brand of VEXAGENCY LLC.

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